An honest, side-by-side comparison to help you decide what's right for your Australian pet business.
MoeGo is the biggest name in grooming software and it's well funded. Petboost is Australian: AUD pricing and AU Stripe rates, not US dollars. If you're a US salon, MoeGo makes sense. If you're in Australia paying in US dollars plus card conversion, work out what that costs you over a year.
Stripe payments with optional in-person EFTPOS terminal support. Australian rates at 1.7% + $0.3.
Optionally, use a physical EFTPOS terminal for in-person tap-and-go, plus online payments for packages and invoices. Card-on-file with automatic pre-authorisation for no-show protection. Every transaction is automatically labelled and linked to the client, service, and invoice, making end-of-month, quarterly, and EOFY reconciliation simple.
Yes. About 1 in 5 businesses run Square in parallel.
Square charges 1.6% in-person and 2.2% online, while Stripe charges 1.7% + $0.3. Keep in mind that Square transactions won't be linked to your Petboost client records, so you'll need to reconcile them separately, which creates extra admin and higher bookkeeping costs. Transactions through Petboost + Stripe are automatically labelled and linked.
No, it's a US +1 number. You'll get a local Australian +61 number instead.
Your MoeGo number can't be ported across. With Petboost, your clients see a familiar Aussie number on their phone, and you won't burn through SMS credits as fast since local AU messages cost less than international ones.
Purpose-built for Australian pet businesses. No compromises.
AUD pricing, GST-ready, No FX Fees
Daycare + Grooming? We've got you.
All on one plan. No add-ons.
Minimal digging. No endless menus
Avg. time to book less than 2 min
Double Fee Alert for Australian Businesses
Australian businesses pay both subscription AND international payment fees
*Subscription waived as a bonus reward: Pro at $7,500+/mo, Max at $20,000+/mo in card payments
US-based software simply can't match these Australian-specific advantages.
| Payment Processing | MoeGo | Petboost |
|---|---|---|
| Card-Present Rate | 2.9-5%+ (with intl fees) | 1.7% + $0.1 + 1.2-1.4% booking fee |
| Card-Not-Present Rate | 2.9-5%+ (with intl fees) | 1.7% + $0.3 + 1.2-1.4% booking fee |
| SMS Payment Links | ❌ Not available | ✅ 1.2-1.4% Petboost + 1.7% + $0.3 Stripe |
| Monthly Subscription | ~$70-342 AUD/month ($49-239 USD, varies by business type) | $65/month (waived at $7,500+ in card payments) |
| SMS Functionality | MoeGo | Petboost |
|---|---|---|
| SMS Credits (Basic) | Mobile: 200/van. Salon: 300/location (resets monthly, no rollover) | Included with Business Pro, Flex & Max |
| SMS Credits (Growth) | Mobile: 900/van. Salon: 1,350/location (resets monthly, no rollover) | Included with Business Pro, Flex & Max |
| SMS Credits (Ultimate) | Mobile: 900/van. Salon: 1,350/location + unlimited auto messages | Included with Business Pro, Flex & Max |
| 2-Way Messaging | Available on all plans. US/Canada phone numbers only (no AU numbers available) | ✅ Communications Booster add-on with dedicated AU number |
| Mass Texting | Available on all plans. All SMS from US number to AU incurs international routing costs | ✅ Available with Communications Booster |
| Unlimited Auto Messages | ❌ Ultimate only ($159-239 USD/mo) | ✅ Included generous usage in Pro (500/mo) and Max (1000/mo) Plans |
| Dedicated Phone Number | ❌ Branded number on Ultimate plan. US/Canada only. Not available in Australia | ✅ Australian number with Communications Booster |
| Call Forwarding | ❌ US/Canada only. Not available in Australia | Coming mid-2026 |
| SMS Payment Links | ❌ Not available in Australia | ✅ One-tap payment via SMS |
| SMS Infrastructure | Twilio (US-routed). ~US$0.0515/segment to AU vs ~US$0.0083 domestic (~6x higher per-SMS cost). Source: Twilio published pricing, March 2026 | Sinch Australia. Local infrastructure, lower latency |
| MoeGo SMS Credit Packs (AUD equiv.) | 100 for ~$21 ($0.21/ea), 500 for ~$72 ($0.14/ea), 1,000 for ~$129 ($0.13/ea), 2,000 for ~$229 ($0.11/ea), 10,000 for ~$500 ($0.05/ea) | AUD packs: $15 for 100 to $79 for 1,000. Credits never expire |
| Emoji Character Limit | ⚠️ Drops from 160 to 70 chars/credit (UCS-2). Not disclosed upfront | Standard carrier encoding rules apply, documented clearly |
| Credit Currency | USD (FX conversion fees for AU businesses) | AUD (no conversion) |
| Pack Credits Rollover | ✅ Purchased packs roll over (plan credits do not) | ✅ Pack credits never expire |
| Support & Service | MoeGo | Petboost |
|---|---|---|
| Support Channels | AI chatbot and in-app chat. Phone support not publicly listed. Email support varies by plan | Real humans via phone, email, and chat |
| Support Timezone | US business hours (Pacific Time, approximately 3am-11am AEST) | Australian timezone (AEST/AEDT). Same working hours as your business |
| Human Contact | Support is primarily AI-assisted. Based on publicly available information, verified June 2026 | Speak directly with the team who built the product |
| Onboarding Assistance | Self-serve with video tutorials and community forum | Hands-on migration assistance, data import help, and personalised setup guidance |
| Response Time | US business hours response times | Same-day responses during AEST business hours |
There are limited scenarios where MoeGo may suit you better:
Purpose-built for Australian pet businesses with a design-first approach our customers rave about:
An honest look at how each platform handles key functionality.
MoeGo vs Petboost
Self-service booking flow for pet owners
Petboost eliminates registration friction with phone-first auth
Online booking with account creation required
Passwordless phone login, progressive info collection, smart eligibility filtering, 24/7 booking in under 2 minutes
What pet owners can see and manage about their pets
Petboost gives owners comprehensive view; MoeGo is groomer-focused
Basic pet info and grooming history
Full pet profile with vaccinations, care notes, family pets, emergency contacts, and grooming preferences
Pre-built tags for allergies, grooming prefs, behavioural traits
Major differentiator: Petboost has comprehensive library; MoeGo requires manual creation
~50 basic pet codes
2,000+ pre-built attributes with 8+ categories
Comprehensive profile hub with tabs for appointments, packages, sales, settings & paperwork
Petboost has double the tabs with integrated packages, sales, grooming prefs, vaccinations & paperwork in-profile
4 tabs (Overview, Details, Settings, History)
8 organised tabs with per-customer policy overrides & collaborative management
Online appointment scheduling
MoeGo excels for mobile routing
Smart Schedule with route optimisation
Magic Availability Check + Quick Create
In-person terminal payments
Petboost lower rates; same Stripe WisePOS-E terminal
2.9-5%+ (with intl fees)
1.7% + $0.1 + 1.2-1.4% booking fee
Card-not-present payments
Petboost lower rates
2.9-5%+ (with intl fees)
1.7% + $0.3 + 1.2-1.4% booking fee
One-tap payment links via SMS
Petboost differentiator: one-tap payment links via SMS. Not available in MoeGo for Australian businesses
Interactive text conversations with clients
MoeGo includes 2-way communication on all plans but only via US/Canada phone numbers. No Australian numbers available. Petboost offers it with a dedicated AU number on any paid plan
Available on all plans. US/Canada numbers only
Communications Booster add-on (any paid plan)
Your own Australian business number for SMS
MoeGo branded phone numbers are available in the US and Canada only. Dedicated AU numbers are not offered
Published per-message pricing
MoeGo SMS credit packs visible after login. Pricing in USD. Petboost publishes AUD credit pack pricing openly
In-app only: 100/$15, 500/$50, 1K/$90, 2K/$160, 10K/$350 (all USD)
SMS delivery infrastructure for Australian numbers
MoeGo uses Twilio: ~US$0.0515/segment to AU vs ~US$0.0083 to US (~6x higher). Source: Twilio published pricing, March 2026
Twilio US (routed internationally)
Sinch Australia (local)
Saved cards for repeat payments
Both support saved cards
Mobile route planning
MoeGo excels here for mobile
Prepaid package credits
Both have packages; Petboost enables pet owner self-purchase anytime
Self-service 24/7 purchase with visual "coffee card" credit tracking
Training course lifecycle
Petboost purpose-built for training
Native courses with templates
Structured time blocks with per-session controls
Industry-standard capability for structured scheduling
Available
Schedules & Sessions
Different capacity limits per time block
Standard scheduling feature
Control which services available per session
Configure service availability per time block
Breed, size, and age rules per session
Filter bookings by pet characteristics
Multiple business locations
Both support multi-location; Petboost via Enterprise
Yes (Ultimate+)
Yes (Enterprise)
Customer relationship management
MoeGo more advanced marketing
Advanced (Growth+)
Basic
Mobile access
MoeGo requires app store download; Petboost works instantly from browser
Native iOS/Android (requires download)
Progressive web app with passwordless login, no download required, works on any device
Digital forms with e-signatures and auto-send
Petboost forms auto-send via SMS and email on booking creation; deeply integrated with services
Basic intake forms within app
Built-in form builder with sections, e-signatures, auto-send on booking, and response tracking
Feature Comparison MoeGo vs Petboost | M MoeGo | P PetboostAustralian-Built |
|---|---|---|
Pet Owner Booking ExperienceSelf-service booking flow for pet owners Petboost eliminates registration friction with phone-first auth | Online booking with account creation required | Passwordless phone login, progressive info collection, smart eligibility filtering, 24/7 booking in under 2 minutes |
Pet Profile Visibility (Owner)What pet owners can see and manage about their pets Petboost gives owners comprehensive view; MoeGo is groomer-focused | Basic pet info and grooming history | Full pet profile with vaccinations, care notes, family pets, emergency contacts, and grooming preferences |
Pet Attributes LibraryPre-built tags for allergies, grooming prefs, behavioural traits Major differentiator: Petboost has comprehensive library; MoeGo requires manual creation | ~50 basic pet codes | 2,000+ pre-built attributes with 8+ categories |
Pet & Owner ProfilesComprehensive profile hub with tabs for appointments, packages, sales, settings & paperwork Petboost has double the tabs with integrated packages, sales, grooming prefs, vaccinations & paperwork in-profile | 4 tabs (Overview, Details, Settings, History) | 8 organised tabs with per-customer policy overrides & collaborative management |
Booking EngineOnline appointment scheduling MoeGo excels for mobile routing | Smart Schedule with route optimisation | Magic Availability Check + Quick Create |
Payment Processing (Card-Present)In-person terminal payments Petboost lower rates; same Stripe WisePOS-E terminal | 2.9-5%+ (with intl fees) | 1.7% + $0.1 + 1.2-1.4% booking fee |
Payment Processing (Online)Card-not-present payments Petboost lower rates | 2.9-5%+ (with intl fees) | 1.7% + $0.3 + 1.2-1.4% booking fee |
SMS Payment LinksOne-tap payment links via SMS Petboost differentiator: one-tap payment links via SMS. Not available in MoeGo for Australian businesses | ||
SMS 2-Way MessagingInteractive text conversations with clients MoeGo includes 2-way communication on all plans but only via US/Canada phone numbers. No Australian numbers available. Petboost offers it with a dedicated AU number on any paid plan | Available on all plans. US/Canada numbers only | Communications Booster add-on (any paid plan) |
Dedicated AU Phone NumberYour own Australian business number for SMS MoeGo branded phone numbers are available in the US and Canada only. Dedicated AU numbers are not offered | ❌ US/Canada only | ✅ Australian number with Communications Booster |
SMS Pricing TransparencyPublished per-message pricing MoeGo SMS credit packs visible after login. Pricing in USD. Petboost publishes AUD credit pack pricing openly | In-app only: 100/$15, 500/$50, 1K/$90, 2K/$160, 10K/$350 (all USD) | ✅ Published credit pack pricing in AUD |
SMS Infrastructure (AU)SMS delivery infrastructure for Australian numbers MoeGo uses Twilio: ~US$0.0515/segment to AU vs ~US$0.0083 to US (~6x higher). Source: Twilio published pricing, March 2026 | Twilio US (routed internationally) | Sinch Australia (local) |
Card on FileSaved cards for repeat payments Both support saved cards | ||
Route OptimisationMobile route planning MoeGo excels here for mobile | ✅ Native (Growth+) | |
Package ManagementPrepaid package credits Both have packages; Petboost enables pet owner self-purchase anytime | Self-service 24/7 purchase with visual "coffee card" credit tracking | |
Course ManagementTraining course lifecycle Petboost purpose-built for training | Limited | Native courses with templates |
Session-Based SchedulingStructured time blocks with per-session controls Industry-standard capability for structured scheduling | Available | Schedules & Sessions |
Per-Session CapacityDifferent capacity limits per time block Standard scheduling feature | ||
Session Service RestrictionsControl which services available per session Configure service availability per time block | ||
Session Pet EligibilityBreed, size, and age rules per session Filter bookings by pet characteristics | ||
Multi-LocationMultiple business locations Both support multi-location; Petboost via Enterprise | Yes (Ultimate+) | Yes (Enterprise) |
CRM/MarketingCustomer relationship management MoeGo more advanced marketing | Advanced (Growth+) | Basic |
Mobile AppMobile access MoeGo requires app store download; Petboost works instantly from browser | Native iOS/Android (requires download) | Progressive web app with passwordless login, no download required, works on any device |
Custom Fields & Intake FormsDigital forms with e-signatures and auto-send Petboost forms auto-send via SMS and email on booking creation; deeply integrated with services | Basic intake forms within app | Built-in form builder with sections, e-signatures, auto-send on booking, and response tracking |
Last updated: January 2026 • Based on publicly available information
We do fewer things exceptionally well rather than many things adequately. Our customers consistently tell us our design and user experience is miles ahead. Here's where we've intentionally focused elsewhere:
Magic Optimise in Travel orders a day's run (up to 25 stops) with per-leg drive times, an ETA window and a Get Directions hand-off. It is an optional add-on in closed beta, not a general plan feature yet
Marketing Ideas provides campaign templates and audience segmentation; use Mailchimp for automated sending
Full screen web app works well across devices
Use your existing business number
Australia-first focus
| Feature | Status | Our Approach |
|---|---|---|
| Route optimisation | ✅ Available | Magic Optimise in Travel orders a day's run (up to 25 stops) with per-leg drive times, an ETA window and a Get Directions hand-off. It is an optional add-on in closed beta, not a general plan feature yet |
| Full email sending infrastructure | Focused elsewhere | Marketing Ideas provides campaign templates and audience segmentation; use Mailchimp for automated sending |
| Native iOS/Android apps | Considering | Full screen web app works well across devices |
| Branded phone number | Focused elsewhere | Use your existing business number |
| US localisation | 2029+ |
If any of these are dealbreakers today, MoeGo may be better suited for your current needs.
Based on typical Australian pet business transaction volumes.
* For illustrative purposes only, based on industry averages. Your actual costs may vary.
| Cost Type | MoeGo | Petboost |
|---|---|---|
| Annual Subscription (Mobile Growth) | ~$1,711 AUD (~$1,188 USD) | $780/year (waived at $7,500+/mo) |
| Subscription FX/Foreign Tx Fees (~10%) | ~$171 AUD | $0 (AU-based) |
| Payment Processing (Card-Present 30%) | ~$4,113 AUD (2.9-5%+ with intl fees) | ~$1,710 (1.7% + $0.3 + 1.2-1.4% booking fee) |
| Payment Processing (Online 70%) | ~$10,952 AUD (3.4% + $0.45 with intl fees) | ~$3,990 (1.7% + $0.3 + 1.2-1.4% booking fee) |
| Petboost Booking Fee (on $200K GMV) | N/A (included above) | ~$2,800 (1.2-1.4%) |
| Total Annual Cost (incl. transaction fees) | ~$16,947 AUD | ~$8,500 |
You may be paying twice with MoeGo
~$70-342 AUD/month subscription ($49-239 USD, plus FX fees for Australian cards), plus us-based payment processing: 2.9-5%+ (vs petboost 1.7% + $0.3 + 1.2-1.4% booking fee). With Petboost, you pay $65/month (waived at $7,500+ volume) and competitive AU payment processing rates.
What You Keep Instead of Paying in Fees
~$8,447/year
Based on $500K GMV, 80% online transactions
* For illustrative purposes only, based on industry averages. Your actual savings may vary.
Enter your numbers and see
Business Pro starts at -/month with 0 appointments included. Business Max at -/month gives you unlimited appointments.
Total customer payments (all methods)
Appointments you expect each month
Reminders and notifications sent
What percentage of payments go through card on file?
Subscription waiver impact: Your total revenue ($10,000) would qualify for a subscription waiver, but only $8,000 goes through card on file. Increase card payments to $0 to unlock the waiver.
At 100 bookings/month, Business Pro would cost $45/month. Max costs $45/month, which is $0/month more but includes unlimited appointments.
20 of your 100 appointments are paid without card on file
$1 in fees saves $408 in hidden costs
Annual impact: $4,892/year in recoverable losses
Business Pro includes 0 SMS/month. Most businesses never hit these limits. You've set 300 SMS/month. You'll need 3 SMS Power-Up Packs ($45).
Save $636+ per month compared to typical competitors.
All plans include SMS Power-Up Packs at $15 for 100 additional SMS if needed.
* Estimates based on $10,000 total revenue (80% card on file), 100 appointments, and 300 SMS. Hidden cost estimates use industry averages for no-show rates, cancellation losses, and admin time. Actual costs vary.
Enter your business numbers and compare total costs including international card and currency conversion fees.
See exactly what you save with Petboost
If platform fee built into pricing: $0/mo
Annual savings: $8,966
Compared to MoeGo (Grooming) Basic at 100 transactions/month
MoeGo (Grooming) pricing from their pricing page. Verified 2026-08-17. USD converted to AUD at current exchange rates.
"Switched from a US system after 6 years. Never looked back."
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Aussie owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"Streamlined Booking with Exceptional Support"
"I really appreciate that Petboost Business is Australian, and the owners are very hands-on, striving to make the product the best possible for my business. It has drastically reduced my admin time compared to previous systems. I love the new two-way SMS feature and the live availability calendar. The system is intuitive and easy for both my clients and staff to use without the need for extensive training. If any issues arise, they're usually fixed the same day. They're constantly rolling out new features. Petboost Business also connects to Stripe and Xero, which is a big plus. Initial setup was incredibly easy since Frazer came to our business and set it up with me."
Conor
Dogs of Melbourne - VIC
Petboost fits your business. Whether you're a one-person mobile groomer, running a large facility with multiple staff and spaces, or managing several locations at once.
One-person operations with streamlined scheduling and automated payments.
3-10 staff with resource management, shared calendars, and team coordination.
Multi-space daycare and boarding, high-volume salons, and busy multi-service businesses.
Multi-location groups and franchises running every site from one HQ dashboard.
It's easier than you think. Here's what to expect if you decide to move from MoeGo.
Customer Data
Export available; import assistance provided
Booking History
Not migrated; you set up your own schedule (typically 2-4 hours)
Package Balances
Migrated by our team
Timeline
2-3 weeks typical, usually straightforward
If you're using a Stripe WisePOS-E terminal with MoeGo, you can bring it across to Petboost. No new equipment needed.
We're here to help. We provide migration assistance for businesses switching from MoeGo.
Contact us for a migration assessmentStill unsure? Book a no-pressure demo and we'll help you figure out if we're the right fit, even if that means recommending someone else.
Honest about change
Switching to any new system is a big adjustment. Buttons are in different places, naming might be different, and the muscle memory you have built does not transfer overnight. We tell every customer the same thing: give it 4 to 6 weeks. Then, one day, you realise it is so much better.
Common questions about switching and comparing these platforms.
Purpose-built features for every type of pet business.
Last verified: 17th August 2026 | Pricing and features sourced from www.moego.pet
Exchange rate: AUD figures converted at 1 USD = $1.43 and 1 GBP = $1.91, the European Central Bank via Frankfurter rate as at . Rates move daily, so the AUD amounts above are indicative; we re-check them every week.
Found an error? Let us know and we'll correct it promptly.
MoeGo® is a registered trademark of its respective owners. This comparison is based on publicly available information and is not affiliated with or endorsed by MoeGo.
| Contracts & Lock-In | MoeGo | Petboost |
|---|---|---|
| Lock-in Contract | Annual plans available. Monthly plans available at higher rate. Verify current terms at moego.pet | No lock-in contract. Cancel anytime with no penalty |
| Cancellation Penalty | Early termination fees may apply on annual commitments. Verify current terms at moego.pet | No cancellation penalty. Leave whenever you want |
| Plan Downgrades | Plan features may vary by tier. Verify current plan structure at moego.pet | Downgrade or upgrade freely between plans |
| Data Export | CSV export available | Full data export. Your data is yours |
| Price Transparency | Pricing subject to change. Verify current pricing at moego.pet | Transparent pricing. Earn $0/month subscription at volume thresholds |
From large daycares to solo groomers, businesses Australia-wide
| Australia-first focus |
From large daycares to solo groomers, businesses Australia-wide
