Know every customer.
Know every pet.
Centralised profiles for customers and pets. Health records, vaccination tracking, service history, grooming notes, and photos. Everything in one place.

Kiwi
1
source of truth
100%
pet visibility
Instant
context every visit
The difference between notes everywhere and one profile
Customer details in one inbox, pet notes on a whiteboard, vaccination certificates in a drawer. Petboost keeps every record on the pet and the owner, so your team has the full picture the moment a pet arrives.
Grooming notes live in a staff member's head or a paper card.
Attributes and grooming notes persist on the Petprint and show before every appointment.
Vaccination certificates sit in an inbox no one checks.
Vaccinations tracked with expiry dates and a "Vaccinations current" status, expired pets auto-blocked.
Allergies and behaviour only surface after something goes wrong.
Health & Medical, Allergies & Sensitivities and Temperament flagged right on the profile.
Past visits are a guess: "I think we did a short clip last time."
One timeline per pet: appointments, notes and photos in a single searchable history.
Each pet in a household tracked on a separate, disconnected list.
Every pet linked to the owner, with tags and segments to filter the whole household.
Every pet's Petprint, in one card
A dedicated profile for every pet: breed, age, weight, and the notes that make each groom or stay go smoothly. Your team sees it the moment a pet arrives.
- Real breed photo, age, weight and Desexed status at a glance
- Grooming notes and attributes persist across every appointment
- Microchip number and pet insurance on the same card
- Multiple pets linked to one owner

Kiwi
Health & Medical
Health conditions and special care needs
Allergies & Sensitivities
Known allergies and sensitivities
Temperament & Behaviour
Personality and behavioural traits
Health records and vaccination, tracked
Conditions, allergies, temperament and vaccination status, all on the profile. Expired pets are kept off your calendar automatically.
- Health & Medical, Allergies and Temperament flagged per pet
- Vaccination certificates stored with expiry dates
- Expired pets auto-blocked from booking, or allow with override
- Customers upload records through self-service
One timeline per pet
A single chronological story per pet: diary notes, appointment history, grooming records and photos, all in one searchable timeline.
- Every appointment, note and photo in one chronological story
- Customer-facing and internal notes side by side
- Fully searchable, find a past note in seconds
- Before and after photos attached to the pet
Timeline & Notes
Full Groom · Completed
2 days agoHydrobath, tidy and nail trim. Settled well.
Photos added
2 days agoBefore & after the groom
Grooming note
6 weeks agoSensitive ears, extra gentle when drying.
Diary note
3 months agoNervous on the table, treats helped.
Mia Donnelly
Pet ParentPets
Kiwi
Bichon Frise
Pepper
Cavalier King Charles
Know the whole household
Owner details, payment methods and every pet they own in one place. Tag and segment customers to find exactly who you need.
- Owner contact details, addresses and payment methods on file
- Pet Parent profile links every pet in the household
- Tags and segments to filter and group customers
- Customers update their own details via self-service
Competitive Advantages with Petboost
These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.
Lifecycle Automation
Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, your front desk runs itself. Customers book, confirm, pay, and get reminded without a single phone call.
- Self-service booking 24/7
- Automated SMS & email reminders
- Terms & vaccination checks
- Payment pre-authorisation
- Automatic invoicing & receipts
- Auto-charge after service
Dual Booking Modes
Two modes for different workflows. Magic Availability Check handles availability-checked bookings with confidence. Quick Create gives you direct control to schedule without restrictions.
- Self-service with availability checks
- Direct diary control when needed
- Choose based on your workflow
- Best of both worlds
Seamless, Secure Payments
Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.
- Card on File (auto-charge)
- SMS Payment Link
- In-Person Card Terminal
- Pre-Auth for No-Show Protection
- Branded Invoices with ABN
- Xero-ready accounting via Bank Feeds
Self-Service Packages
Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.
- 5, 10, 20-pack bundles
- 24/7 self-service purchase
- Automatic credit deduction
- Transparent balance tracking
Per-Resource Capacity
Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.
- Per-resource capacity limits
- Real-time utilisation tracking
- Colour-coded timeline
- Safety regulation compliance
Group Courses
Purpose-built for dog trainers. Not recurring appointments pretending to be courses.
- Course Templates
- Course Instances with real dates
- Enrolment tracking
- Attendance management
- Lifecycle management
Reporting & Intelligence
Dozens of automated insights analyse your revenue, team, services, customers, and geography. Period-over-period comparisons, forecasting, and ready-to-use email templates.
- Revenue & financial reports
- Team performance analytics
- Customer & geographic insights
- Automated forecasting
- Period-over-period comparison
- Marketing campaign ideas
Design Principle
Push, don’t block.
When you open a record, it slides in beside your view. It does not take over your screen. You never lose context. Your workflow is sacred.
Trusted by Australian Pet Businesses
"Incredible support through a huge transition"
"We quickly outgrew our previous scheduling system, and Frazer was incredible in supporting us through what was a huge transition. Moving our entire business - 15 staff, 2 salons, 5 trailers, plus grooming, daycare, boarding, and behavioural training - was no small task. The level of support, training, and one-on-one guidance we received made all the difference. It allowed us to get up and running quickly and seamlessly, while continuing to operate the business throughout the transition. Our clients have also given great feedback - the online booking system is far easier to use than our previous one. We highly recommend Petboost to businesses of any size."


Melissa M.
McKinnons Dogwash and Grooming - NSW
"Streamlined Booking with Exceptional Support"
"I really appreciate that Petboost Business is Australian, and the owners are very hands-on, striving to make the product the best possible for my business. It has drastically reduced my admin time compared to previous systems. I love the new two-way SMS feature and the live availability calendar. The system is intuitive and easy for both my clients and staff to use without the need for extensive training. If any issues arise, they're usually fixed the same day. They're constantly rolling out new features. Petboost Business also connects to Stripe and Xero, which is a big plus. Initial setup was incredibly easy since Frazer came to our business and set it up with me."

Conor
Dogs of Melbourne - VIC
"Switching to Petboost has been fantastic"
"Our whole process of switching from our old software to Petboost has been fantastic. Frazer has been incredibly supportive from day one, which made the changeover feel smooth and well guided. Now we can manage all our services easily in one place, and the ability to combine both daycare and grooming bookings has been especially helpful. Petboost is not only easy to use and logical, but the pricing is very competitive. It's also a big plus that it's Australian owned and operated. Streamlining communication between clients and the business, while also reducing admin time, has been amazing. It's made things feel much more organised and easier to manage day to day."

Annie
Houndz Paradise
"A game changer for our business"
"We've been using Petboost for Total Paws Dog Grooming and honestly, it's been a game changer for our business. The booking system is super easy for our clients to use, and it's taken a huge amount of back-and-forth out of scheduling. Everything is streamlined, professional, and just works the way you want it to. From reminders to managing appointments, it's saved us time every single day and helped us present a much more polished experience."

Total Paws Dog Grooming
Total Paws Dog Grooming
"Best in market software for Pet Care industries"
"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."

Jonathon & Chris
Hollywoof Walks
"Switched from a US system after 6 years. Never looked back."
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."


Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."


Fion Chen
Fion's Dog Training - NSW
"Clear, Client-Friendly Booking Tool with Responsive Support"
"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."

Liz Dunn
Fetch & Focus - QLD
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."


Camille Hartnett
Trail Sniffers - NSW
"Zero missed payments. Zero no-shows."
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."


Annika Le Rade
Hound Health Bondi - NSW
"Foolproof, Easy-to-Use Booking with All the Accessories I Needed"
"Petboost is foolproof, easy to use, access and has all the accessories that I was seeking in an online booking platform. I genuinely love the AI Grazi, the talking dog - every time I need help locating or using a feature, Grazi helps me. I have used her to find invoices, change my reminder schedule and to locate appointments. Petboost provides a multi-purpose booking site for my small business. I needed a booking site that was accessible to clients and could allow me to load multiple locations for different days. The system provides reminders, uses both SMS and email, and has a card-on-file feature that holds funds securely. Essentially Petboost is making my job easier by doing the hard admin work for me."

Jade
Toof Petcare
CRM Questions
Everything you need to know about Petboost customer and pet management.
Know every customer.
Know every pet.
Centralised customer and pet profiles, with health records, vaccination tracking, service history and notes in one place. Purpose-built for Australian pet businesses.