Receive automatic email notifications when a customer starts a booking but does not complete it. Sent hourly so you can follow up and recover the booking. Toggle on or off from Settings, Notifications.
Customers can now cancel their appointments by replying to an SMS reminder. The system checks cancellation eligibility, enforces your cancellation window and fee policies, and updates the appointment automatically.
Get notified when customer notes are added. Choose email or SMS alerts for important customer updates, ensuring your team never misses key information about a pet or owner.
Send SMS announcements to multiple customers at once. Filter recipients, preview messages, and track delivery status. Includes opt-out handling, content analysis for compliance, and a history view of past announcements.
Preview exactly what your customers will see before enabling notifications for a service. See the full SMS or email content with sample data to verify your messages are correct.
A complete 2-way messaging system with your own dedicated Australian phone number, a full threaded inbox, delivery tracking, and smart credit management. Clients reply directly to your messages and you respond from the Petboost dashboard.
Businesses now receive notifications when appointment details change, including the old and new values for time, service, and team member. Stay informed without checking the calendar.
Per-business marketing consent and communication preferences. Pet owners can manage their opt-in status, and businesses can view and respect those preferences from the CRM.
Customers can now confirm their appointment by replying to an SMS reminder. Reduces no-shows by getting an active acknowledgement before the appointment.
Default note text from the service pre-fills in the appointment form, saving time on repeated instructions.
Week view now supports grouping by day alongside the existing team member, resource, service, and category groupings. Per-day appointment counts are shown for each row, giving you a clear picture of daily load distribution.
Vaccination alerts now appear on appointment cards in Mission Control when a service requires vaccination certificates. See at a glance which pets have expired or missing vaccinations before they arrive, so you can follow up with the owner or flag it for your team.
Creating blocked time now checks for overlapping appointments and existing blocked periods before saving. Clear warnings show exactly what conflicts exist so you can resolve them before blocking out the time.
Colour-code your calendar by care type so you can see at a glance what kind of appointment each slot is. Works across the scheduler and Mission Control for instant visual clarity.
Pet owners can now browse every photo from every appointment in a dedicated gallery on their portal. Photos can be viewed on an interactive map, filtered by pet and date, and saved as favourites. A visual timeline of care memories for every customer.
See exactly what your customers see. Simulate the full booking and profile completion experience for any pet owner, so you can troubleshoot eligibility, availability, and onboarding without guessing.
The Quick Command Centre and Grazi AI now show suggested questions based on which page you are viewing. Suggestions change based on the active page and tab, surfacing relevant insights without you having to think of what to ask.
Grazi AI is now smarter than ever. Ask questions about your business, get instant insights, draft client communications, and get step-by-step guidance on any Petboost feature. Powered by the latest AI models.
Stay service pricing now uses a visual tier timeline where tiers are proportional blocks along a time axis. Click blocks to edit rates, drag grip handles to adjust boundaries, and add tiers at the end. Undo and redo support. Falls back to a grid on mobile.
Control how capacity is calculated per service with dedicated capacity mode settings. Fine-tune how many simultaneous appointments each service allows for multiple, or a single pet owner at a time.
Notes and attachments are now available on pet profiles, not just appointments. Add care instructions, behavioural observations, or important documents directly to a pet's record where your whole team can access them.
Record which pets played together during daycare or group sessions. Search and select from all pets checked in for the day, building a social history that helps you manage playgroups and keep owners informed about their pet's interactions.
An interactive calculator on the Petboost website that estimates your total monthly cost based on appointment volume, card payment percentage, and SMS usage. Compare Pro, Flex, and Max plans side by side and see the appointment volume at which upgrading saves money.
A unified search and action hub accessible with Cmd+K or Ctrl+K. Search for any pet, service, team member, resource, package, or page. Toggle sources on and off, access recent items, jump to deep settings with breadcrumb paths, and hand off natural language questions to Grazi AI. Everything in your business, one keystroke away.
A detailed billing history tab in Settings showing your Petboost costs broken down by category: subscription fees, booking fees, Stripe processing fees, and SMS charges. View by month, quarter, or financial year with visual charts and downloadable PDFs.
Automatically populate Australian public holidays by state and territory. View upcoming holidays in a visual week grid, then apply them as blocked time across your team members and resources with one click. Includes holiday presets when creating blocked time so you never accidentally book over a public holiday.
Petboost now automates the entire appointment lifecycle: pre-hold funds 72 hours before, auto-start at appointment time, auto-complete at end time, auto-finalise with invoice generation, and auto-pay 30 minutes later. All configurable per service, with automatic SMS and email notifications at every stage.
