Lifetime visit count, total spend, and service history on the customer profile, spanning the full appointment record. Staff see accurate customer value at a glance, regardless of how long the client has been with you.
One chronological story per pet: diary notes, appointment history, grooming records, and photos in a single, searchable timeline. Filter by type and search across all entries for fast reference.
Label pets and customers with custom tags such as "VIP", "Nervous", or "Puppy Program". Tags appear on appointment cards and customer profiles, making it easy to segment, search, and recognise clients at a glance.
See how often each client visits at a glance. Visit frequency badges appear on appointment cards, customer profiles, and Mission Control, helping you identify loyal regulars and clients who may need a follow-up.
Store vet or clinic details and backup phone numbers on every pet owner profile. Emergency contact information appears prominently on pet owner and pet summary cards with one-tap call actions, so staff can reach the right person quickly.
A visual timeline of every completed grooming appointment on each pet's profile. See dates, services, team members, session notes, and photos at a glance. Filter by Australian season (Summer, Autumn, Winter, Spring) to compare grooming patterns across the year.
Edit pet details across your entire customer base in a spreadsheet-style grid. Update names, breeds, weights, genders, desexed status, and birthdates in bulk. Filter by missing data to quickly fill gaps in your pet records.
When a pet owner reschedules and your business requires booking approval, the appointment returns to "Pending" status so your team can review the new time before confirming.
Set arrival and departure time ranges for boarding and daycare that match your real operating hours. Pet owners see the available windows when booking online, and staff are guided when creating or editing stays.
A dedicated add-on carousel when building appointments. Browse, search, and filter available add-ons by eligibility and price within the appointment form. Add-ons that do not apply to the pet or service are automatically hidden.
Check-in and check-out locations are captured on each appointment, and the photos your team takes on the job are pinned to where they happened. Plotting the day's visits as a sequenced run came later, with the Trips Booster add-on.
When an appointment date or time changes, teams can choose to notify the customer or suppress notifications.
After marking an appointment as paid or completed, a prompt appears suggesting a follow-up booking for the same pet. One click opens a new appointment form pre-filled with the pet, owner, and service details.
Export your full service list to CSV or print a formatted price list. Useful for staff reference, marketing materials, or sharing with clients.
A dedicated management page for course templates with structured lesson definitions and reusable note templates. Build consistent courses from templates, complete with lesson plans and session note patterns.
Ineligible add-ons are blocked at the point of booking, both in the pet owner app and staff scheduler.
Course pricing follows the same multi-pet tier rules as individual services, so businesses offering training classes can set pricing that reflects multi-pet households.
Adjust your service prices in bulk with four modes. Apply a fixed dollar increase or decrease, adjust by percentage, build Petboost fees into your service prices so customers see one clean number, or use Magic Pricing for analytics-driven recommendations based on demand, utilisation, and hourly rate analysis.
Pre-fill appointment notes from service and course template defaults. Configure customer-facing and internal notes once, and they are automatically applied to every new appointment created for that service. Staff can edit or remove them after creation.
Visual dashboard showing your SMS credit consumption over time, message delivery rates, and auto top-up settings. See exactly where your credits go and manage your messaging costs from one place.
See whether your Communications Booster dedicated number is active, provisioning, or requires attention, with clear status indicators so you know exactly why sending may be disabled.
Pick-up and drop-off SMS messages use mobile-specific wording so the message matches whether you are on-site or visiting the client. The "notify ready" action also uses the correct language for mobile vs in-salon workflows.
One tap to text a client a clear list of their upcoming appointments with a link to manage them in the pet owner app. Available from the customer profile and messaging panel.
Multi-pet appointment notifications read naturally (e.g. "Bella & Max") in SMS previews and sent messages.
Preview notification emails as your customers will see them, including your logo, colours, and business details.
A rich, full-screen service preview pet owners can open before booking. Shows pricing, duration, multi-pet rates, policies, and service area, helping clients make informed decisions before they book.
Pet owners can open a full report card for any visit, including from direct links. Multi-pet appointments show clearer labelling so each pet's notes are easy to find.
Pet owners can remove a pet from an existing multi-pet booking without starting from scratch. The remaining appointment is automatically re-validated for availability.
Generate printable QR cards that link directly to your online booking page. Place them at your front desk, in your waiting area, or hand them out, and clients scan to book instantly.
Services and packages are browsable together on your public business page, improving discovery and helping pet owners find bundled options alongside individual services.
Attach screenshots or documents to your Grazi conversation for more accurate help with visual questions or complex scenarios.
Rate Grazi's answers with a thumbs up or thumbs down, with optional notes. Your feedback directly improves the quality of responses over time.
Draft personalised recovery messages with AI assistance when reaching out to pet owners with abandoned bookings. Available directly from the customer profile.
Grazi AI now saves your conversations automatically so you can pick up where you left off. Browse past conversations grouped by time, resume recent chats, and start fresh whenever you need to. If Grazi AI cannot fully resolve your question, escalate directly to human support with one click.
For services that require funds to be pre-held, staff see a clear alert showing when the card will be pre-authorised and the expected timing, supporting clear communication with pet owners about payment timing.
A new plan tier between Business Pro and Business Max for businesses with their own payment terminal. Business Flex includes all Pro features with higher appointment and SMS limits. Keep your existing Square, Tyro, or bank terminal alongside Petboost. Since 5 August 2026 there are no Petboost fees on cash, bank transfer or external EFTPOS payments on any plan, so that is no longer a Flex-only benefit.
Understand how fully your team and resource capacity is being used over any period. Visual charts and suggested actions support staffing and scheduling decisions, showing which resources are under-utilised and where you could add more bookings.
A dedicated transaction summary view in Reporting & Intelligence. Filter by date range, payment type (card, cash, bank transfer), and transaction category. Export to CSV to support your bookkeeping.
Appointments that are part of a course now show the course name and session number (e.g. "Puppy School - Session 3 of 6") on the card across Mission Control, the calendar, and the kanban board.
Seasonal package ended? Archive it so it disappears from your price list and booking form but stays on every client who purchased it. Restore it next season with one click. No data lost, no confusion for staff.
Download your data in CSV format: pets, owners, services, team members, resources, packages, balances, and appointment history. Your data belongs to you, and Petboost makes it easy to take it with you if you ever need to.
A guided flow to capture missing pet and owner details during onboarding. Ensures profiles are complete before the first appointment, supporting accurate eligibility checks and communication.
Team members without admin access can view admin areas (services, settings, billing) in read-only mode. They see the information they need without the risk of accidental changes.
