The whiteboard in the back room tells everyone who is in today. It also tells them who was in at 8 am, because nobody wiped it when the 10 o'clock dropped off early.
TV View is the whiteboard that keeps itself up to date. It fills a TV with today's pets, where each one is up to, and what just changed, and it updates by itself while your team works.
What the team sees
Every pet not finished yet sits in a column for its team member or room. Each card is the colour of its appointment status, and a strip across the top counts how many are Pending, Confirmed, In Progress and Done.
Along the bottom, a news ticker runs what just happened: pets with add-ons, who is starting, finishing and going home. When a new booking, request, move, cancellation, form, message or pack comes in, a banner crosses the top of the board for 10 seconds. That part needs Notifications switched on for your business.
The cards size themselves to the day. On a quiet day they grow to fill the screen; on a busy day they shrink so every pet still fits, and names stay readable from about 5 metres. Busy days also get Spotlight, one pet at a time with a large photo.
If a start time passes and nobody has pressed start, the card's text turns amber. A business that has not pressed start for anyone today does not see that, so it will not nag a team that does not use start.
2 layouts
Columns splits the day with Group by, the same choices as the calendar: None, Team Members, Resources, Services and Categories. A daycare usually groups by room, a grooming team by groomer. Until you choose, the board picks whatever splits today into 2 to 8 columns.
In progress and Up next swaps the columns for 2 rows. One card in each row opens like a run sheet row, with the pet's photo, status, breed, service, add-ons, time, team member and room, plus badges for a birthday, an initial visit, going home today and mobile. The next card opens every 8 seconds by default.
What it never shows
Prices, payments, notes, phone numbers and the words of a message never appear on the board. Customers can see this screen is on by default, which also leaves out owner surnames and care labels. Turn it off on a screen in a staff-only room to add them back.
It is display only. Nobody can check a pet in or change a booking from the TV.
How to switch it on
You need a TV and a device signed in to Petboost. A spare iPad or an old laptop is ideal. Use a staff login with no more access than the screen needs, because the board stays signed in as whoever opened it.
- Open Mission Control on that device.
- Open the account menu, your business name or logo at the top of the sidebar, and under Quick Copy Links select TV View.
- On TV preview, under How will it get to your TV?, choose HDMI cable, Apple TV or Chromecast and follow the steps shown.
- Select the size of your TV in inches, then the Layout and Group by.
- Choose what shows and whether to play notification sounds, then select Start TV View.
If This device cannot do that appears under step 3, the device you are on cannot send to that kind of TV. An iPhone or iPad cannot send to a Chromecast without a third-party app, and an Android phone or Windows computer cannot send to an Apple TV.
To change anything later, move the mouse, tap the screen or press a key, and the toolbar appears. How it looks switches between Light and Dark, which helps in a room with glare.
Who it suits
A daycare with dogs in 3 yards, a boarding business with check-outs through the afternoon, a grooming team with 4 tables and a bather: anywhere more than one person needs to know what is next without asking. It also works at reception, facing clients, with the default privacy setting on, next to an iPad running Kiosk Mode for check-in.
Every setting is in the Petboost Academy guide to TV View, and it sits alongside Mission Control in the product.
Not on Petboost yet? Book a demo and we will show you today's board on a real account.