Version: 1.0 | Effective Date: 27 August 2026 | Last Updated: 27 August 2026
When you switch to Petboost, we help get your data out of your old system and load it into your Petboost account, usually within 24 hours. The whole point is to help you succeed with less administrative burden: you should not have to re-type your business into a new system.
We take your old system's data at face value. If a phone number was wrong in your old system, it will be wrong in Petboost too. We run internal tools, systems and processes that aim for accuracy and cleanliness, and we flag anything that could not be brought across cleanly, but no migration can make incomplete or inaccurate source data complete and accurate.
That is why the one thing we ask of you is a genuine review: check your migrated data side-by-side with your old system before you rely on it in a live environment, and tell us about anything that is off so we can correct it. Your data remains yours and your customers', and keeping it complete, up to date and accurate before, during and after migration is your responsibility.
These terms ("Migration Terms") are supplementary to and form part of the Petboost Site Terms & Conditions and the Business Experience Terms, including Schedule N (Data Management Policy) and Schedule U (Data Migration Services). To the extent of any inconsistency between these Migration Terms and the general Terms & Conditions, these Migration Terms prevail in relation to the Migration Services. Defined terms have the same meaning as in the general Terms & Conditions unless otherwise defined here.
Please read these Migration Terms before your migration begins. By requesting, accepting or making use of the Migration Services (including by providing us with data or credentials for the purpose of migration, or by using data we have migrated for you), you acknowledge that you have read, understood and agree to be bound by these Migration Terms.
These Migration Terms govern the assisted data migration services that Petboost provides to businesses switching to the Petboost Platform from another system ("Migration Services", marketed as "Assisted 24-Hour Migration"). They apply whenever Petboost, at your request, assists in extracting, preparing, transforming or importing your business data from another software system, spreadsheet or record-keeping method (your "Incumbent System") into your Petboost account.
The Migration Services are provided on a complimentary basis as part of your onboarding, unless a separate written quote applies (for example, for complex data cleaning under our Migration Concierge service). These Migration Terms apply in both cases.
These Migration Terms do not apply to data you import yourself using the Platform's self-service import tools, although the principles in sections 3, 4 and 6 are equally good practice for self-service imports.
The Migration Services typically include bringing across your customers, pets, services, add-ons, team members and hours, resources, account settings, packages and package credits from your Incumbent System. The categories of data included in your migration are confirmed with you at the outset and may vary depending on what your Incumbent System can provide and what you ask us to bring across.
Where we agree to transfer appointment or schedule data from your Incumbent System, your review responsibility under section 6 applies with particular care: your schedule is too important to get wrong. We will ask you to review the transferred calendar against your Incumbent System and confirm it before your go-live date, and your Incumbent System remains the source of truth for your schedule until you have done so.
We aim to complete the core migration within 24 hours of receiving usable data from your Incumbent System. Timeframes are targets, not guarantees: they depend on the quality and format of the source data, access to your Incumbent System and the size of your business.
Nothing in the Migration Services changes who your data belongs to. As set out in Schedule N (Data Management Policy) of the Business Experience Terms:
During a migration, Petboost handles your data as your service provider, on your instructions and for the purpose of the migration. We acquire no ownership of, and no rights in, your data beyond what is needed to perform the Migration Services and operate the Platform under the general Terms & Conditions.
Because the data is yours, maintaining it is also yours: you are responsible for keeping your business data complete, up to date and accurate before, during and after the onboarding and migration process. You warrant that you are entitled to extract the data from your Incumbent System and to provide it to us for migration, including any personal information of your customers contained in it.
We migrate the data your Incumbent System provides, as it is provided. You acknowledge that:
We take the quality of migrated data seriously. Petboost maintains internal tools, systems and processes that aim for data accuracy and cleanliness, which depending on your migration may include:
These are commitments of effort and process, not guarantees of outcome. They reduce, but cannot eliminate, the risk that migrated data contains errors, particularly errors already present in the source data.
Only you can recognise your own customers, pets, services and schedule. For that reason, reviewing your migrated data before you use it in a live environment is your responsibility, and it is a condition of relying on the Migration Services. You agree that you will:
We will correct migration errors you identify during your review. By choosing to use migrated data in a live environment, you accept responsibility for having reviewed it, and you accept the migrated data as your business records. If you elect not to review your data before going live, you do so at your own risk.
The data we migrate for you will usually include personal information about your customers. That information belongs to the individuals concerned, and you are the business that collected it and holds the relationship with them.
Until your go-live date, your Incumbent System remains your source of truth. From your go-live date, Petboost is your source of truth, and changes made in your Incumbent System after that date are not reflected in Petboost.
We recommend completing your review under section 6, resolving flagged records and confirming any transferred schedule before your go-live date, and switching your Incumbent System off for new bookings on that date so records are not changing in two places. The in-app launch checklist at business.petboost.com/launching walks you through this.
The Migration Services are an assistance service, provided on a complimentary basis unless separately quoted, to reduce your administrative burden in switching to Petboost. We will provide the Migration Services with due care and skill.
To the maximum extent permitted by law, Petboost is not liable for any loss or damage arising from:
To the extent that Petboost's liability in connection with the Migration Services cannot be excluded under applicable law, Petboost's total aggregate liability is limited to the lesser of: (a) re-performing the relevant Migration Services; or (b) the amount (if any) you paid to Petboost for the Migration Services.
Nothing in these Migration Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement. If the Australian Consumer Law or any other applicable law implies a condition, warranty or guarantee that cannot be excluded, then to the extent permitted by law, Petboost limits its liability for breach of that implied condition, warranty or guarantee to (at Petboost's election): (a) re-supply of the relevant service; or (b) payment of the cost of having the relevant service re-supplied.
You agree to indemnify Petboost against claims, losses and reasonable costs arising out of:
This indemnity does not apply to the extent a claim or loss is caused by Petboost's own breach of these Migration Terms or failure to exercise due care and skill.
Petboost may amend these Migration Terms from time to time. We will use reasonable efforts to notify you of material changes (for example, by notice within the Petboost Platform or by email). The version of these Migration Terms in effect when your migration begins applies to that migration.
These Migration Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia sitting in New South Wales, and any courts of appeal from those courts, for the purposes of hearing and determining any dispute arising out of or in connection with these Migration Terms.
If any provision of these Migration Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
If you have any questions about these Migration Terms or your migration, please contact us:
