When a regular client brings their dog in after three months, do you remember what blade length you used last time? What the coat condition was like? Whether the owner asked for something different?
Most groomers rely on memory, paper notes, or scrolling through past appointments to piece together a pet's grooming history. It works when you have 30 clients. It falls apart when you have 300.
The Grooming History Timeline puts every completed grooming appointment on the pet's profile in one visual timeline.
What you see
For each completed grooming appointment, the timeline shows:
- Date of the appointment
- Services performed (e.g. full groom, wash and blow dry, nail trim)
- Team member who performed the groom
- Session notes recorded during or after the appointment
- Photos attached to the appointment
The timeline is ordered chronologically so you can see the complete care history at a glance.
Seasonal filtering
Australian seasons affect coat condition, shedding patterns, and grooming frequency. A double-coated breed in summer needs different attention than the same dog in winter.
The timeline includes a season filter with four options: Summer, Autumn, Winter, and Spring. Filter by season to compare grooming patterns across the year. This is useful for:
- Tracking seasonal coat changes: Compare summer and winter grooms side by side
- Identifying patterns: Does this dog always come in matted after winter? Note it and prepare accordingly
- Adjusting service recommendations: If summer grooms consistently take longer, you know to schedule more time
For daycare and boarding too
While the feature is named "Grooming History", it works for any service type. Daycare operators can see a timeline of every daycare session, and boarding kennels can review past stays. The timeline shows whatever appointments have been completed for that pet, regardless of service category.
How it fits with other pet profile features
The grooming history timeline complements other recent additions to pet profiles:
- Enhanced pet notes and attachments: Store pet-level notes (allergies, preferences, handling instructions) alongside the timeline
- Emergency contacts: Vet details and backup numbers on the same profile
- Bulk edit: Update pet details across your customer base efficiently
Together, these features make the pet profile a comprehensive care record rather than just a name and breed field.
Available to all Business Pro, Business Flex, and Business Max accounts.