The appointment form now catches overlaps and invalid combinations as you build the booking, rather than failing on save once you have already entered everything.
The appointment page has been rebuilt around what you actually do on it. Payment, forms, notes, timeline and actions each have their own panel, so a busy booking with several pets and services stays readable and the next action is always visible.
Move a booking to a different location without cancelling and rebuilding it, which matters when a multi-site business shifts a customer between branches.
Services can now be restricted by animal type, and availability respects it, so a cat cannot be booked into a dog-only service and your availability reflects what you actually accept.
Travel time and route ordering have been improved for mobile and walking services, so a day of stops is sequenced more sensibly and the gaps between them reflect real driving time.
Select several instances in a recurring series and cancel them together, rather than cancelling one appointment at a time.
Abandoned booking detection now covers returning clients as well as new ones, giving you visibility into drop-offs across your entire client base. Abandoned bookings surface in your Mission Control attention queue with the pet, service, and drop-off point. Communications Booster subscribers also get personalised auto-reach-out texts drafted from the booking context, so recovery messages feel natural and land faster.
Your notes look the way you wrote them. Bold, italic, links, and lists all display correctly on appointment cards and the timeline view, so care instructions and grooming notes are clear at a glance without clicking into edit mode.
Follow-on speed improvements to Day, Week, and Month views. Header templates no longer re-render unnecessarily, and the Month expanded mode handles large appointment volumes without slowdown.
Drag an appointment to a new time and see a visual preview of where it will land before confirming. Clearer feedback when moving appointments and fewer accidental changes.
Owners with an outstanding balance now see a clear banner in the pet owner app with a way to pay it, rather than only finding out when you chase them.
Members imported from your previous system arrive as migration memberships and become active the moment the owner attaches a card, with reminders sent before the deadline and the subscription cancelled automatically if no card arrives.
Group your membership plans into categories, then search and filter to find the right plan in seconds. Handy once you offer several plans across different service types.
Wallet and membership activity now live together in one Wallet Activity view, with clearer filtering by activity type and status so you can trace credits, charges, and membership events in one place.
Clear a batch of outstanding balances in one pass. Bulk charging now supports more than saved cards, so you can settle a group of appointments across multiple payment methods without stepping through the payments screen one at a time.
Membership benefits now apply automatically when you take payment. Included services and member discounts are recognised at checkout and on invoices, and multi-pet plans price correctly with an additional pet surcharge (billing only; all pets on a membership share its included benefits).
A membership can now cover several pets on one plan, with the billing and the benefit scope reflecting how many pets are on it. Households with two or three dogs get one plan and one charge.
Declines, failures and refunds now report what actually happened and what to do next, instead of a generic error that leaves you unsure whether the customer was charged.
Seventeen new email notifications cover the moments that previously needed a manual message, including payment problems, membership changes, and appointment updates. Each one is previewable so you can see exactly what your customers receive before you switch it on.
Text a customer a link to pay, and see whether the message was delivered. Chasing an unpaid balance no longer means guessing whether the message arrived.
Notification settings have been reorganised so you can see every message in one place, and override the defaults for an individual service when one type of booking needs different messaging from the rest.
Set daily and weekly recurring reminders for standing appointments, with smart suppression so a client on a weekly walk is not messaged about every single visit. Configurable per service and previewable before it goes out.
Bulk SMS announcements now merge in each client's details so a message sent to hundreds still reads like it was written for one. Preview the final wording before sending, resume a batch that was interrupted, and opt-outs are handled for you.
Apply a prepaid package credit to an appointment straight from the quick actions menu, without opening the full payment flow.
The packages catalogue gained search, filtering and image display, so a long list of prepaid bundles is browsable for both you and your customers.
Team member profiles now show the course templates they run, so assigning an instructor to a class is based on what they actually teach.
The package creation wizard now has a dedicated step for choosing services and setting individual credit quantities. Pick between a shared credit pool where all services draw from one balance, or per-service allocation where each service gets its own capped quantity. Clearer for multi-service packages with different visit counts per service type.
Grant a package at no charge by choosing Complimentary (no charge) at checkout, and decide how many of its credits to give. Grant the lot, or a few as a goodwill gesture, and the balance is recorded like any other package.
When you make a booking on behalf of a client, you can now skip the automatic form send, so someone standing at your counter is not texted paperwork they have just filled in with you.
A completed form now attaches to the appointment it was collected for, so the intake answers sit with the booking instead of in a separate list you have to go and find.
Changes to pet and owner details and quick notes are recorded on the profile timeline with who made them, so the history of a record is there when you need it.
Staff can complete an intake form for a client at the counter or over the phone. The submission records who completed it and that it was staff-completed.
Membership plans now appear on your public business page and owners can join, view and manage their own membership from the pet owner app, without going through you first.
New customers booking online now verify their mobile number and are prompted for the details you need, which cuts down on unreachable bookings and missing pet information.
Improved handling when a pet owner returns to the booking form after time away. The experience now guides them back in seamlessly rather than showing an error page.
An optional Mission Control toggle that skips the payment review step when you drag an appointment straight to Paid, so you can clear a busy board faster. It resets when you close the tab, so it never stays on by accident.
A detailed chronological view of your day using mini appointment cards with inline form responses, notes, and status-aware action buttons. Sort by start time, pet name, or service. Group by start time, appointment status, team member, resource, service, service category, or course. Filter by status, team member, resource, service category, and payment method.
A visual refresh of the appointment card across Mission Control, the calendar, and appointment views. Pet photos render with smart placeholders, the sidebar layout is cleaner with improved spacing, and status indicators are easier to read at a glance.
A guided health check that reviews how your account is set up and how your recent bookings are running, then flags anything worth attention with a plain-language explanation and a direct link to the exact place to fix it. It looks at booking-form setup, schedule and capacity configuration, and recent booking behaviour, so you can see at a glance whether your account is set up to convert and run smoothly.
Export your appointment list and outstanding package balances to CSV for reconciliation, reporting, or handing to your bookkeeper.
Turn any day or week into a warm, plain-language recap your team can read at a glance. Team Recap pulls your revenue, appointments, services and standout moments into a shareable message inside your Today, This Week and Overview reports. Pick the tone, then copy and share it with the team.
Enterprise HQ can copy brand assets from one location to another, so opening a new site starts from your existing branding rather than a blank setup.
Service performers can now add and manage their own blocked time from My Day, so a lunch break or a personal appointment gets off the bookable calendar without going through an admin.
A dedicated streamlined run sheet for team members who only need to see their own schedule. No noise from other calendars. Works equally well for mobile groomers on the road and premise-based staff at the salon, with day and week views, quick filters, and the same run sheet detail cards as Mission Control.
Select multiple rows on your services, packages and team lists and act on all of them at once, instead of opening each record to make the same change.
Add images to packages and team member profiles from a gallery in bulk, so setting up a catalogue with photos does not mean a separate upload for every item.
Pick the page Petboost opens on for your business, so a grooming salon can land on the calendar and a daycare can land on Mission Control.
If you open the same service, setting, or form in multiple browser tabs, the second tab shows a warning with the number of unsaved changes and lets you choose which tab to keep editing in. Prevents accidental overwrites when working across tabs on the same device.
