You can now create an appointment payment link and copy it yourself instead of texting it. Useful when you would rather paste the link into an email, a message thread you are already in, or hand it over in person, without spending an SMS credit.
New Communications Booster subscribers get 50 percent off for their first three months with the code MESSAGING50. Communications Booster adds a dedicated number and a two-way inbox, and the discount applies to the add-on only, never to your base plan.
When someone joins a plan after they have already booked, you can now push their benefits back onto bookings that predate the membership. The discount lands on the existing appointments instead of you rebuilding them by hand.
Membership benefits can now take a fixed dollar amount off a service, not just a percentage. Offer members $10 off a groom or $25 off a daycare day, which is far easier to advertise than a percentage that lands on an odd number.
Invoice lines now carry badges showing where each amount came from, such as a package credit, a membership benefit, or a discount, so an invoice explains itself when a customer queries it.
Payout lines now resolve back to the owner through the invoice, so reconciling a Stripe payout against the customers who paid is accurate rather than approximate.
Take and review payment from the appointment itself, with refunds handled in the same place. Refunds processed outside Petboost are reconciled back against the booking so the record matches what actually happened in Stripe.
See exactly what was deducted from each transaction and which owners made up a payout, so the money that lands in your bank account can be traced back to the bookings that produced it.
Booking several pets from one household now shows the pricing as it will actually be charged, including any multi-pet rate, before you confirm.
Building and editing a membership plan has been reworked into a clearer flow, with validation that tells you what is wrong before you save rather than after.
Attach your own terms to any membership plan as a PDF and have members agree to them at the point of enrolment. Migrated members are captured too, so you have a signed record on file for everyone on a plan.
When you enrol a member yourself, a card on file is now required so every renewal collects automatically, the same way it does when a pet owner signs up from their portal.
Pausing a membership now shows you the appointments that fall inside the pause window, so you can see which bookings will lose their member pricing before you commit to the dates.
Bring back a membership plan you previously archived with one click. Retired plans keep their history and subscribers, and reappear in your active list when you restore them.
Mobile services now handle the visit address separately from the owner profile address, and flag it when the two do not match, so a van never gets sent to an old address that was quietly left on file.
When you extend or edit a recurring series, Petboost now warns you about dates in the run that were previously cancelled, so a one-off cancellation does not quietly reappear on the calendar.
Appointments now surface the previous visit for that pet and let you copy its notes across in one action, so the blade length, the temperament note, and the handling instructions carry forward without retyping.
When a slot will not book and you cannot see why, the troubleshooter walks the day as the system sees it and tells you what is blocking it, whether that is working hours, capacity, a resource clash, or an eligibility rule.
Editing a recurring series now warns you about what your change will do to the rest of the run before it is applied, so a small edit does not quietly rewrite months of bookings.
Check-in and check-out now record where they happened, which gives mobile and walking services a verifiable record of the visit for the owner.
Assign a different team member to individual visits in a series rather than the whole run, and force a specific time on a single service when the calculated slot is not the one you want.
The booking form now does the same job in far fewer clicks and a lot less scrolling, with none of the depth lost. Magic Availability Check still finds real slots across your team, rooms and capacity and can assign staff for you, Quick Create still places a booking exactly where you want it, and several services and several pets from one household still go into a single appointment. It stays fast for a solo operator and opens up for a multi-location team on the same screen. Overnight stays keep their own hotel-style check-in and check-out form.
Tidying up appointment photos is much quicker. Open the photos area, choose Select, then tick one, some, or all photos in a full-screen view and remove them together instead of one at a time.
Form submissions on an appointment now collapse into an accordion, so a booking with several completed forms stays readable and you can open just the one you need.
Custom fields are now first-class in search and reporting. Filter your customer and pet lists on any custom field, and include those columns in a Smart Export, so the data you collect is data you can actually segment and pull out.
Uploaded vaccination certificates now go through a review step instead of being taken on trust. You see the certificate, approve or reject it, and can require approval before a booking is allowed to go ahead. Turn the gate on in booking settings when you want proof checked by a person before the pet arrives.
Define your own pet attributes and use them everywhere the built-in ones appear. Track the things that matter to your business, whether that is coat type, a handling flag, or a kennel preference, and see them on the pet profile and on appointments.
Forms are now archived before they can be deleted, so retiring a form no longer risks orphaning the submissions attached to it. Existing submissions stay linked to the appointment and customer they belong to.
The tags you set on pets and owners now do more work. Filter your pet search by tag, and target bulk emails to exactly the tagged group you want, so a message meant for VIPs or the puppy program reaches only them.
Visit frequency badges now appear on non-recurring appointments too, so you can see how often a client visits at a glance across your whole diary, not just recurring bookings.
Breed search now matches on breed names and sorts by relevance, so the breed you are looking for appears first even with a partial or multi-word search.
Turn any service, package, membership or course into a branded Instagram post you can download. Petboost pre-fills the copy from the item you pick and pulls in your brand colours, then you edit the text, swap the finish, and export a ready-to-post image. No design tool, no waiting on someone else to make it.
Post your real openings without typing them out. Available Times reads your live booking availability and lays it out as a branded Instagram image in ten layouts and five finishes, exported as a PNG. Fill a quiet week by showing people exactly when you are free.
When a pet owner picks a date they already have the same service booked on, the booking form now tells them which appointment clashes and offers to move them to the next available date, instead of failing with an error they cannot act on.
A pet owner account can now be reached from a second phone number, so a partner, co-owner, or family member logs in to the same account and manages the same pets. Add a second number with a label like "Partner" or "Mum" to the owner profile, and that person signs in with their own phone and a one-time code. Everyone sees the same bookings, the same pets, and the same history, with no shared password to pass around.
Your QR booking cards, window decals, and counter flyers now generate as branded, print-ready PDFs with your logo, colours, and a code that opens your booking page. Print them for the counter, the window, or to hand out.
Every pet now carries a scannable ID card in the pet owner app, branded to the business they are visiting that day. Staff scan it at reception to jump straight to the pet and today's appointment and check them in, no searching through profiles. It sits alongside Kiosk Mode as a faster front-desk option for regulars.
When a returning client checks in with their phone number, they confirm their details and agree to your terms in a short, focused flow instead of walking back through full profile setup. New clients still get the complete onboarding.
Messaging moved to a new provider, with failover for businesses on a dedicated number. Delivery is steadier and a problem with one route no longer stops your reminders going out.
Resend the confirmation for an appointment straight from the booking, for when an owner deletes the email or swears it never arrived.
Members are kept in the loop automatically at every stage: a welcome on enrolment, billing confirmations on each renewal, and clear messages when a plan is paused or cancelled. Every email and SMS is previewable per plan, so you can see exactly what your members receive.
Billing now breaks down how your SMS allowance is being spent, and individual clients can be set to prefer email over SMS, so you are not paying to text people who would rather not be texted.
Rolling classes let people join an ongoing programme at any point rather than only at the start of a fixed course. The courses list also gained filtering and sorting, so finding the right instance is quick once you are running several at once.
The packages view now shows the date each package was purchased and lets you filter the list, so tracking down a specific customer balance takes seconds instead of scrolling.
Before a charge goes through, Petboost checks whether a package credit should have covered it and warns you, and prompts the customer to top up when a balance is running low. Fewer customers get charged twice for something they had already prepaid.
Petboost works out which package credit fits an appointment and applies it for you, instead of you matching credits to services by hand.
Trips and route views now have a mobile bottom navigation bar and a route sidebar, so a driver working from a phone between stops can move through the run without pinching and scrolling around a desktop layout.
When an appointment is missing signed terms, a card on file, or a vaccination certificate, you can now text the owner a request in one tap. The action appears in Mission Control quick actions and on the appointment list, only when the item is actually missing and the owner has a mobile number, and it sends on the transactional path so it does not need Communications Booster.
Run your front desk on two screens. Mission Control gives your team the whole day at a glance, while Kiosk Mode turns an iPad into a self-service check-in station for pet owners. Customers check themselves in with their phone number, accept your terms and waivers, upload vaccination certificates, add a card on file, and buy prepaid packages. A four-digit staff code is needed to leave the kiosk, and the iPad signs itself out after a short idle period so the next person never sees someone else's details. Check-ins appear on Mission Control the moment they happen.
Membership billing now counts in your revenue totals and appears in the sales report alongside appointments, packages and sales, so the Overview tab shows everything you actually bill.
A board that sorts your client base into columns by spend and engagement, so you can see at a glance who is slipping away and who is worth looking after. Each column can be emailed as a segment.
Set daily, weekly and monthly revenue targets and see how you are tracking at a glance. A summary ribbon on the Revenue Calendar shows today, this week and this month against target, so the whole team knows where the day stands.
Grazi can now offer interactive buttons instead of asking you to type an answer, so narrowing down a question takes a tap rather than a sentence.
Grazi has been upgraded to Claude Sonnet 5, the biggest single jump in her capability since launch. She handles messy real-world questions better, reasons more sharply over your live bookings, revenue, customers, pets and team, reads screenshots you share, and drafts customer messages that need less editing. She still hands off to our human team in one tap whenever you want a person.
On a shared front-desk machine, team members can switch accounts without a full sign-out and sign-in. Archived team members are locked out at the same time, so someone who has left cannot get back in on a terminal that was left open.
When setting up a service category, you can now add every relevant team member or resource in one step rather than attaching them one at a time.
